Item Description & Vintage Condition Disclosure
RummageRunner LLC, doing business as RummageRunner, sells vintage, antique, and collectible items. Every physical item is second-hand and is listed as used, and many pieces are decades old. Variations, imperfections, and age-related characteristics are normal and part of their history; they are not considered defects. We provide photos and condition notes for every physical listing, with measurements where recorded, so you can make an informed purchase.
Vintage & Antique Item Disclaimer
RummageRunner LLC sells vintage and antique collectibles. Due to their age, items may display normal wear, patina, or other age-related characteristics. These pieces are offered as collectible or decorative items and are not intended for modern functional use. All condition details are described to the best of our ability, and buyers are encouraged to review photos and descriptions carefully before purchase.
Shipping Damage or Not‑as‑Described Items
Items damaged in shipping are handled through a carrier insurance claim. We accept returns for refund only for items that are materially different from the photos and description provided.
To report shipping damage or request a return, contact us within 48 hours of delivery:
Email: support@rummagerunner.com
Phone: 1‑856‑265‑0052
Items Damaged in Shipping (Carrier Insurance Claim)
Physical orders ship with carrier insurance. If an item arrives damaged:
- Contact us within 48 hours of delivery with clear photos of the item, the box, and all packaging.
- Keep the item and all packaging. The carrier may ask you to take the entire package to a local carrier location (for USPS, your local Post Office) for inspection.
- We will send you the mailing receipt and tracking details you need to file a carrier insurance claim. For USPS shipments, the person filing must have the original mailing receipt, and damage claims must be filed no later than 60 days after the mailing date.
- The carrier reviews and decides the claim. For USPS shipments, USPS does not pay more than an item’s actual value.
- Do not ship a damaged item back to us unless we ask you to in writing.
Items Not as Described (Return for Refund)
If an item is materially different from its photos and description:
- Contact us within 48 hours of delivery with clear photos and an explanation of how the item differs from its photos and description.
- Once we approve the return, we email you a prepaid return shipping label.
- Ship the item back within 48 hours after we email the label. We check the postmark date.
- After we receive and inspect the item, approved refunds go to your original payment method within 1–5 business days.
We do not accept returns for change of mind. This policy applies to all purchases unless otherwise required by law.
Exceptions / Non‑Returnable Items
Certain types of items cannot be returned, including:
- Downloadable, intangible, or virtual products
- Custom products (special orders or personalized items)
- Personal care goods
Please contact us if you have questions about a specific item.
Refunds & Processing
Inspection: Refunds apply only to approved not-as-described returns; shipping damage is handled through a carrier insurance claim, which the carrier decides. Once your returned item is received and inspected, we will notify you whether your refund is approved.
Timeline: Approved refunds are processed to your original payment method within 1–5 business days. Your bank or credit card provider may require additional time to post the refund.
Restocking Fees: RummageRunner LLC does not charge restocking fees for approved returns.
Limitations
Because our collection consists of second-hand vintage and antique pieces, normal wear, imperfections, and age-related characteristics are expected and are not considered defects. All items are sold as collectible or decorative pieces and are not intended for modern functional use.
RummageRunner LLC makes no warranties regarding the condition, suitability, or fitness of vintage items beyond the accuracy of the description and photos provided. This disclaimer does not limit your right to report shipping damage for a carrier insurance claim, or to return an item that is materially different from the listing.
We do not accept returns for “change of mind” or buyer’s remorse.
Non‑returnable items include:
- Custom products (special orders/personalized items)
- Personal care goods
- Digital/virtual items
Unauthorized Returns: Items sent back without prior written return authorization will not be accepted.
Chargeback Disputes
Any chargeback filed with a bank or credit card issuer is considered a dispute under our Terms & Conditions. By completing a purchase, you agree to first follow the dispute‑resolution steps outlined in Section 16 of the Terms & Conditions, including the Notice of Dispute and arbitration procedures.
If a chargeback is filed without following these required steps, RummageRunner LLC may initiate arbitration to recover the transaction amount, shipping costs, and any fees associated with the chargeback, as permitted by law.
This policy helps protect our small business from fraudulent or abusive chargebacks and routes payment disputes through the dispute-resolution process in our Terms & Conditions.
Dispute Resolution
Any disputes arising from returns, refunds, or the condition of an item are governed by the Arbitration Agreement contained in our Terms & Conditions. By completing a purchase, you agree that any unresolved dispute will be handled according to the arbitration procedures outlined in Section 16 of the Terms & Conditions.
Contact Information
If you have questions about this policy or to start a return, you can contact RummageRunner at:
Online Contact Form: https://rummagerunner.com/contact/
Business Address:
RummageRunner LLC
1208 Front St
Mauricetown, NJ 08329
United States
Phone: 1‑856‑265‑0052
Email: support@rummagerunner.com